Booking Holdings
Booking Holdings Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking Holdings has 1.2 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Booking Holdings to a friend or colleague.
- Rating Distribution
Pros: There are no pros, Amazing affordable travel options, At this point.
Cons: Poor customer service, All aspects, All is con.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Booking Holdings has 1.2 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Booking Holdings to a friend or colleague.
- Rating Distribution
Pros: There are no pros, Amazing affordable travel options, At this point.
Cons: Poor customer service, All aspects, All is con.Recent recommendations regarding this business are as follows: "Do not use Booking.com.check the reviews.as the Parent company is contactable or interested.", "DoNOT USE BOOKING.COM.", "Do NOT book through Booking.com. They are theives with the worst customer service. If they screw up your booking, you will NEVER get your refund!R", "Never use booking.com", "Be careful. This was my first time ever booking a location to relax".
Most users ask Booking Holdings for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Booking Holdings Reviews
"Just been scammed out of £2000 by a bogus ,very well organized Booking.com team."
The story so far is that my daughter, by no fault of her own, trusting a well-known provider of hotel and travel services called Booking.com, which is owned by...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Person was rude
Reservations with Cheapdealsfare are trying to charge me more money to upgrade the ticket, but I have an agency confirmation #5288.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norwalk, Connecticut
Just been scammed out of £2000 by a bogus ,very well organized Booking.com team.
The story so far is that my daughter, by no fault of her own, trusting a well-known provider of hotel and travel services called Booking.com, which is owned by Booking Holdings, was using their services, firstly chasing a refund from a hotel that just cancelled and promised a refund for a room, which never came. In the process of trying to negotiate the terrible Booking.com website and ending up at a bogus Booking.com site dealing with refunds, etc., she was subsequently fleeced of £1996.
They asked for her year of birth, and hey presto, the money was gone. They had the details used by Booking.com to pay originally to get the money out of her account. No one has replied or shown any interest in this or contacted us. To me, this shows complete disregard for the client’s wellbeing or any care over what has taken place.
Mr. Fogle from Booking Holdings is arrogant and aloof. This is of no concern to him or his company.
We will make sure to try and get the money back somehow. My daughter worked all year to have a holiday; now it's ruined.
- To big no email contact difficult to sort issues
Preferred solution: Full refund
User's recommendation: Do not use Booking.com.check the reviews.as the Parent company is contactable or interested.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norwalk, Connecticut
Just been scammed out of £2000 by a bogus ,very well organized Booking.com team.
No answer,no reply to email.Complete disinterest in our problem .Obviously to big a company to bother with their clients.A problem with security and hacking is not something worth addressing.
They could have a better customer service department. Preying on young people won't give you long-term customers; bad service reports spread.
Maybe more publicity is needed on the scams operated. My daughter's holiday is ruined, and no one cares.
- Used to be good
- Become a scam site
Preferred solution: Full refund
User's recommendation: DoNOT USE BOOKING.COM.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Booking.com will not refund my money
Company fixed the issue and I have been provided with apology. My issue has NOT been.
resolved. I want a full refund and Booking.com will not refund my money unless the owner refunds Booking. He insists we stayed there and we did not. I provided documentation proving we did not stay there.
Has he provided documentation proving WE DID, no he has not. He says we check in late.
The point is we could not open the lock box w/o help and then the apartment. He would not answer texts or phone calls so we were forced to get a hotel.
Booking refuses to refund my money. Owner says we arrived after check in time.
We may have but he left us the code for a lock box holding the keys. We couldn't open the lock box without help and subsequently could not open the apartment door. So even if we were late checking in, he should have been available to help. He insists we stayed there w/o proof.
I gave them plenty of documentation that proves we did not stay there. Unless he pays Booking the money they will not reimburse me.
The owner completely ignored our calls/texts. We did not stay in the apartment even tho the owner claims that we did. I tried to work with Booking.com sending emails, calls and finally a letter to the Netherlands. Ultimately, we had to get a hotel room because the owner ignored us.
I will be more than happy to send Booking Holdings a more complete information.
In fact, you can count on it. I want my money back for an apartment we did not use!
Thank you Paula Goldman
User's recommendation: DO NOT USE BOOKING.COM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnresponsive
You guys are really rude your company hasn't resolved my situation. They keep asking me the information for the room booked but haven't done anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble charge
I tried to book our hotel room for two nights. When I tried to push continue, it wouldn't continue, so I re-entered my card again, and it went through.
When I called Booking to explain what happened, they were rude and didn't care. I still had to pay a cancellation fee of $139. I don't believe this was fair. I've been with Booking for 20 years.
I will never use them again, nor will I ever recommend them.
Do not use Booking; they are unfair. Do not trust booking.com.
- Terrible customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot getting my refund owed to me
Stay firm and consistent, you will have to keep demanding to get anywhere with this company. Avoid them at all costs if possible. Its not worth the time and stress you will have trying to argue with this company.
The day before rental pickup, called to confirm and I was told the insurance was cancelled. I didnt cancel it!??? Then was told I would have to cancel car rental booking and rebook it all over again to obtain the insurance. I was told my $60.00 would be refunded!
I have been fighting for 3 weeks to get that refund. Now customer service keeps saying they have refunded it and its my bank causing the issue. My bank says there is no pending refund from this company, no transaction from them. The company is lying about the refund.
Total ripoff scam!!! I am reporting this company to every official entity, as well as warning others on all social media platforms and news outlets that this company is a scam and ripoff artists, and to NOT book ANYTHING through "Booking.com".
User's recommendation: Do NOT book through Booking.com. They are theives with the worst customer service. If they screw up your booking, you will NEVER get your refund!R
Refund
I haven't had any satisfaction whatsoever..12090.38 is in booking.com account..the apartment i booked said there is no cancellation fee..for 3ks I have tried to contact booking.com
User's recommendation: Never use booking.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund status
I still haven't received my refund. Its been over a week already.
Ive been getting the runaround and my situation has not yet been resolved. I want my money that is owed to me!
New Castle, Delaware
Refund
I booked a location to spend my birthday. However, my fiance was involved a ar accident.
Therefore, I canceled the outing. They are denying me my refund.
So they get to keep almost $600 for free. ***
User's recommendation: Be careful. This was my first time ever booking a location to relax
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southampton, England
Very important: booking.com scandal.
Firma nie odpowiada na wiadomości, nie rozwiązuje spraw klientow. Jest mi winna 120 GBP i nie kwapi się by oddać. Ostrzegam przed Booking Holding.
Przez ponad 16 godzin próbowałem uzyskać pomoc od obsługi, pracowników booking.com w tej sprawie, niestety bezskutecznie. Co więcej, pracownicy firmy kierowali mnie z moim problemem na policję, lub kazali mi - swojemu klientowi, zadzwonić po ślusarza. Pozostawili mi rozwiązanie sprawy. Ponadto 1 pracownik nie wykazał żadnej empatii, zrozumienia ani zaangażowania.
Pozostali pracownicy obiecali, że oddzwonią, ale tego nie zrobili, a do booking.com bardzo trudno się dodzwonić.
Ostatecznie zarezerwowałem nocleg w innym obiekcie, a w niedzielny poranek po wizycie na policji ostatecznie zażądałem, aby booking.com wydał mi bagaż, w tym leki, które zostały w pokoju, w którym zepsuł się zamek. Aby odzyskać bagaż, musiałem sam wyważyć drzwi. Dodatkowo moja partnerka cierpi na schizofrenię, więc ta sytuacja poważnie zaszkodziła jej zdrowiu. Chcieliśmy odpocząć, ale jedyne co nam pozostało to nerwy, bo booking.com zostawił nas samych z problemem, chowając się za procedurami.
To skandal i szok. Żądam reakcji, żeby inni nie musieli przechodzić przez to, co my. Oczywiście żądam również odszkodowania - zwrotu wszystkich poniesionych kosztów i rekompensaty za stracony czas i nerwy. Mam nadzieję, że uda nam się załatwić tę sprawę między sobą.
W przeciwnym razie skieruję sprawę do sądu. Czekam na Państwa stanowisko/odpowiedź.Nie
- Brak
- Brak wsparcia podroznych
- Niekompetencja
- Brak pomocy
Preferred solution: zwrot pieniedzy, rekompensate
User's recommendation: nie korzystać z booking.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund my ticket
Priceline not taking responsibility of my loss I never get on the plane because of staff so it's not my fault I was there on time I could get to plane easily I lost $962 just because of Priceline and dont have money to get new ticket so get me refund
I want my travel ticket to refund I never get on the plane from islambad Pakistan to Ontario california
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Customer service
Predatory practices
Do not use them
Pricing not revealed until payment is received
No option to review price before submitting
Room rate was not as advertised
Terrible company
- All aspects
Preferred solution: Full refund
User's recommendation: Do not use
Travel Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Redmond, Washington
Hours communicating following directions spoke with live persons .. their response was appropriate but did not comply leaving me with difficulty and stress !
The details have been spoken wiriien .. and agreed upon but no follow through cussing me money damaging my credibility and causing me stress .. resulting in nothing be me spending hours calling texting ..
User's recommendation: I don’t have any recommendations other than I wish you a good stay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJ'ai pas u de aide
On ma pas envoyé mon billet excursions dans mon e-mail qui est alessandroganci5@***.com et Numéro de réservation : BK245654****49715 Code confidentiel : 7441
Overland Park, Kansas
Cancelation complaint
My husband had complications at Mayo Clinic. I request the reservation be canceled due to uncontrollable circumstances. No one called back and we have been charged for the room with no grace understanding or help
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